| definition |
- The Virtual Reference Desk (VRD) is a project dedicated to the
advancement of digital reference and the successful creation and
operation of human-mediated, Internet-based information
services. VRD is sponsored by the United States Department of
Education.
Digital reference, or &AskA&, services are Internet-based
question-and-answer services that connect users with experts and
subject expertise. Digital reference services use the Internet
to connect people with people who can answer questions and
support the development of skills.
Summary provided by http://www.bcr.org/referencerenaissance/
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